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FAQs
Delivery
Delivery fee for orders worth R500 or more is free. For orders under R500 delivery fee is R90. Only in Johannesburg, for now.
Your order will take up to 3 business days. Please note that if you make an order after 15:00 it will roll-over to the next day. Therefore, if you order on Monday at 19:00 the 3 business days will start from Tuesday. Only in Johannesburg, for now.
Unfortunately, not. If you need to change your delivery address, please email store@luntu.co. Please note that fees may app.
Please email store@luntu.co and someone from our team will contact you within 1 business day.
Definitely, please email store@luntu.co and someone from our team will contact you within 1 business day.
Returns
All items have a 30 day return policy, with the exception of food & beverage, intimate wear & swimwear (no returns on these items). Please note that if you are not pleased with the quality of the items that may not be returned, you may query for a refund. For queries email store@luntu.co
Warranty is based per product, check product description for warranty
- Hover over your profile icon in the far-right hand corner of your screen
- Click “my account”
- Click “orders”
- Log your return
All returns to take up to 7 working days.
The same bank account you made the purchase from.
Definitely, please email store@luntu.co and someone from our team will contact you within 1 business day.
Orders Issues
Send an email to store@luntu.co
No, once the payment has gone through you would have to make a new order for different items or return the items you do not want.
Definitely, please email store@luntu.co and someone from our team will contact you within 1 business day.