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Vendor Terms
FEES
Registration Fee* R0.00
Cancellation Fee* R0.00
Subscription Fee* R0.00
Admin Fee* R0.00
Success Fee* 25% per item sold for all products under R500 and 20% per item sold for all products over R500.
LUNTU Delivery Fulfilment Fee* (LDF) R0.00
PAYMENTS & PRICING
Who sets Retail Selling Price (RSP)?
LUNTU Vendor
How often may a LUNTU vendor change the RSP on a product?
As often as the vendor wishes
Who handles customer payments?
LUNTU
When do Vendors receive payment?
Twice a month: on the 10th & 24th
How do vendors receive payment?
Transferred into your bank account
How do vendors see how much they will receive?
Your LUNTU vendor dashboard
When will a LUNTU vendor receive the refund from customer return?
On your next pay-cycle, either on the 10th & 24th of every month
DELIVERY TO CUSTOMER – DELIVERY EXPECTATIONS
1. LUNTU Vendor to package & deliver buys to LUNTU warehouse in Bryanston, JHB on Mondays & Wednesdays by 9AM
2. LUNTU to deliver goods to customers from JHB warehouse.
RETURN POLICY
Food & beverage; intimate wear; swimwear: No returns
All other returns customers may return within 30 days from date of purchase
Who handles customer returns?
LUNTU
Who handles customer complaints?
LUNTU
PRODUCTS
Who uploads my available products & where?
LUNTU Vendor, on the dashboard
Who updates my stock levels?
LUNTU Vendor, on the dashboard