Vendor Terms

FEES

Registration Fee*               R0.00

              Cancellation Fee*               R0.00

              Subscription Fee*               R0.00

              Admin Fee*                         R0.00

              Success Fee*                       25% per item sold for all products under R500 and 20% per item sold for all products over R500.

              LUNTU Delivery Fulfilment Fee* (LDF)    R0.00

PAYMENTS & PRICING

Who sets Retail Selling Price (RSP)?

LUNTU Vendor

How often may a LUNTU vendor change the RSP on a product?

As often as the vendor wishes

Who handles customer payments?

LUNTU

When do Vendors receive payment?

Twice a month: on the 10th & 24th

How do vendors receive payment?

Transferred into your bank account

How do vendors see how much they will receive?

Your LUNTU vendor dashboard

When will a LUNTU vendor receive the refund from customer return?

On your next pay-cycle, either on the 10th & 24th of every month

DELIVERY TO CUSTOMER – DELIVERY EXPECTATIONS

1. LUNTU Vendor to package & deliver buys to LUNTU warehouse in Bryanston, JHB on Mondays & Wednesdays by 9AM

2. LUNTU to deliver goods to customers from JHB warehouse.

RETURN POLICY

Food & beverage; intimate wear; swimwear: No returns

All other returns customers may return within 30 days from date of purchase

Who handles customer returns?          

LUNTU

Who handles customer complaints?

LUNTU

PRODUCTS

Who uploads my available products & where?

LUNTU Vendor, on the dashboard

Who updates my stock levels?

LUNTU Vendor, on the dashboard